Privacy policy

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Privacy Policy

Last Updated: April 2026

Welcome to Pehnawa. Your privacy is critically important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Information We Collect

When you visit Pehnawa or place an order, we collect certain information to provide a seamless shopping experience:

Personal Details: Name, shipping address, billing address, and email.
Contact Details: Your active phone number (used for our mandatory 3-call confirmation process).
Payment Information: Data related to your PKR 300 advance booking and transaction history.

        Note on Phone Verification: We collect your phone number specifically to fulfill our order verification protocol. As per our policy, we will attempt to reach you up to 3 times for confirmation before order processing.
    

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including coordinating the delivery of your Pakistani female apparel.
Communicate with you regarding order status, tracking, and confirmation.
Secure your booking through the required PKR 300 advance payment.
Screen our orders for potential risk or fraud to protect both the brand and the customer.

3. Sharing Your Personal Information

We do not sell your personal data. We only share your information with necessary third parties to help us use your Personal Information, as described above. For example:

Courier Partners: To ensure your clothing arrives at your doorstep across Pakistan.
Payment Processors: To safely handle your advance booking fees and final payments.

4. Data Retention

When you place an order through Pehnawa, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Security of Your Information

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at pehnawacustomercare@gmail.com or by phone at 0349792121209.

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